Shipping Policy

1. What ships, and where we ship

Physical products — printed books, canvas battle maps, and resin miniatures — are shipped to you. Digital products are never shipped: they are delivered to your account and by email as soon as payment clears.

We ship physical orders worldwide, not just within the United States. Shipping on large or heavy orders, and on international destinations, is quoted per order — email joe@sagaverse.co before ordering so we can confirm the cost for your destination and parcel. We would rather quote it properly upfront than take an order we cannot fulfil well.

2. Shipping charges

• ✦Small media orders — books, maps, and similar printed items — ship for a flat $15, applied per order rather than per item. Orders shipping to New York are $20.
• ✦Large, heavy, and international orders vary in cost. We confirm the shipping charge with you before producing or dispatching, so the number you agree to is the number you pay.
• ✦On international shipping we do not shop for the cheapest method. We choose the route that gets your order there as quickly and as securely as we can, and expense is a secondary consideration next to your parcel arriving on time and intact.
• ✦Orders that contain only digital items, or that pay an invoice for digital or service work, carry no shipping charge.

3. Production timelines: what we do and do not guarantee

How long an order takes depends entirely on what it is. Small orders from the shop — a book, a map set, a handful of miniatures — are picked, packed, and dispatched within a few business days.

Large production runs and custom commissions are a different animal. Crowdfunding fulfilment runs, print runs, and commissioned builds depend on many moving parts we do not fully control — artwork and approvals, proofs, print and shipping schedules, supplier capacity, and partner timelines. Because of that, we do not promise a completion date for work of that kind.

• ✦Small shop orders — dispatched within a few business days.
• ✦Digital products — available immediately after payment.
• ✦Our guarantee on large runs and custom work: your payment clears, and work begins within 1 week.
• ✦Your delivery schedule is issued once work has actually begun — when we can see the real production path in front of us, not before.
• ✦From there we keep you updated at each milestone, and we tell you the moment anything shifts.
• ✦Crowdfunding fulfilment follows the campaign's published production and fulfilment updates.

4. Carriers and tracking

We ship with tracked carriers. When your order is dispatched we record the tracking number and carrier on your order, and we email it to the address on the order. You can also see the status under My Purchases in your account. We pack books and miniatures with protective material, and we photograph high-value shipments before they leave.

5. Digital delivery and split orders

If you order both digital and physical items, the digital files are released as soon as payment clears while the physical items follow the production time above. Digital delivery is confirmed by email and appears in your account, so you never have to wait on the parcel to start playing.

6. Delivery estimates and delays

Carrier estimates are estimates, not guarantees. Weather, carrier backlogs, and holiday volume can add time, and we cannot control a carrier's schedule once a parcel is with them. If tracking shows no movement, contact us and we will open a trace with the carrier.

7. Address accuracy

The shipping address is collected on the secure checkout page, and that is the address we ship to. Please check it carefully. If you spot a mistake, email us immediately — we can correct an address before dispatch. Once a parcel has shipped, a redelivery or rerouting cost is the customer's responsibility, and an order delivered to the address that was entered is not refundable.

8. Lost, stolen, or damaged shipments

If a shipment is marked delivered but you cannot find it, check with your household and neighbours and contact the carrier first, then email us. If a parcel is genuinely lost in transit, we handle it fully: we send a replacement at our cost, shipping included, and we take the matter up with the carrier. You are not left out of pocket or without your order.

If a parcel arrives damaged, arrives incomplete, or is not what you ordered, email joe@sagaverse.co within 7 days of delivery with your order number and photographs of the item and its packaging. We replace damaged items free of charge — we only ask that you cover the shipping on the replacement. If a replacement is not possible, we refund you.

9. Customs and duties

On international orders, import duties, taxes, and customs clearance charges are the recipient's responsibility and are not included in our shipping charge. We declare shipments accurately and honestly — we will not under-declare a parcel to reduce duties. A parcel refused at customs is not refundable.